FAQ
To view your order status, log into your account and goMy account, in which you will see all the previous order information under "My orders" tab
No, once the order has been processed & shipping out, you cannot cancel your order
When a single device is connected, AUKEY USB PD chargers with Dynamic Detect provide access to the full power of the charger. When charging more than one device,Dynamic Detectensures effective simultaneous charging by intelligently distributing all the available power.
Yes, all of our products are certified and have the appropriate markings.
For those power banks with a power button, you must press the power button first to turn on the power bank. There are a few AUKEY power banks that do not have a power button that will begin charging as soon as it is plugged into the device.
There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information foreach power bank
Capacity is measured inmilliamperes (mAh)on power banks. As a general rule, the more mAh in the power bank, the more times you will be able to charge your device before having to charge the power bank again.
Most airlines allow lithium batteries that do not exceed 100Wh in the carry-on luggage. You can find the product specific information on the outside of the power bank. Also, consult your airlines for specific information about your flight and travel locations as there may be different regulations between airlines.
Yes, they can stay plugged in when not in use. However even if the car is not running, the charger will continue to use a small amount of battery power, even if there is no device plugged in. This could affect the battery of your car if it is not driven for long periods of time.
There are two major types of wireless charging categories that most devices use calledQior Powermat, Qi being the most predominant. Wireless chargers need to be plugged into the wall to charge the device, but do not require a cord to connect with your phone or tablet. It is normal for some heat to be emitted during charging, and it won't charge a quickly as using a cord, but it sure looks fancy. Please make sure when you go to purchase your wireless charger that you first check the compatibility with your phone or other devices.
It is normal for a little heat to be emitted from the product, but it shouldn't be too hot to handle. In this case, please stop using the product and contact our support channel for more help.
USB Power Delivery (PD)is a universal charging standard that enables compatible devices to charge at much higher power than normal. The technology supports bi-directional charging and data transfer from both host and peripheral. Fast charge your Pixel 3 or iPhone, and then use the same charger to power your MacBook. Get more detailed information from this blog post.
This is not abnormal. Please try using a different charging cord or a different outlet to test if the product makes this sound no matter what the conditions are. If you are still dissatisfied, pleasecontact our customer supportteam.
Engineered to refuel devices up to four timesfaster than conventional charging. Powered by INOV (Intelligent Negotiation for Optimum Voltage) Technology for fine-tuned power output & more optimized charging cycles. Up to 45% more efficient than Quick Charge 2.0 & compatible with a full range of USB connection types, from A to C.
Apple Inc.'sMFiProgram ("Made for iPhone/iPod/iPad") is a licensing program for developers of hardware and software peripherals that work with Apple's iPod, iPad and iPhone.
The next generation of USB tech - small reversible connector designed to support a new wave of faster, more efficient power delivery, 10x faster data transfer and sync speeds than USB 2.0.
Hubs can be used to charge any smaller devices. For instance, you can use a hub to charge phones, tablets, cameras, GPS devices.
There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information for each power bank.
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Yes, we offerfree standard shippingon US orders of $25 or more. Free shipping reflected at checkout. Does not apply to duties, taxes, and/or previously placed orders. Additional fees apply for express or overnight shipping, where available.
Domestic shipments via USPS
Starting October 1, 2021, USPS has increased its delivery time frame for 1st class mail packages. We now expect packages shipped via standard shipping (USPS 1st class mail) to arrive within 5-10 business days. Priority mail delivery times are generally 3-5 business days for domestic packages.
All shipping time frames provided by USPS are estimates, and packages may arrive faster, especially for local orders shipping to California, or be delayed by higher shipping volume over the holidays,COVID-19 closures, or extreme weather events.
We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition**. Original sales receipt must accompany your return. Refunds can only be credited to the original payment method.
*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period **New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage. For returns that show signs of use or are missing accessories, a 20% restocking fee will be charged.
If you need to return an item, pleaseContact Uswith your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Your refund will be authorized as soon as we receive the return. It usually takes 3-5 business days to arrive.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.
The warranty period will be 2 years.